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Customer Support Analyst 1 - IT Retail Services #670

Date: Jun 9, 2021

Location: La Crosse, WI, US, 54603

Company: Kwik Trip Inc

Location: Department #670  1813 Kramer Street  La Crosse , WI  54603  
Requisition: 119422  
Range Min: $18.99 
Shift: Daytime
Education Experience: Associates Degree
Employment Experience: 1-3 years

Already a Kwik Trip Coworker?  Follow this link to apply:  myapps.kwiktrip.com 

Kwik Trip, Inc.’s I.T. Retail Services Department is seeking a full time individual whose primary responsibility is to answer 2nd / 3rd level technology related support questions accurately and in a timely manner for all Kwik Trip and Kwik Star retail locations.  This individual will also be responsible for upgrading and installing new software, setting up replacement retail related hardware, troubleshooting and analyzing hardware and software issues, troubleshoot retail network equipment (routers, switches, cabling) and assist in maintaining the retail hardware inventory.  This individual will also be responsible for logging complete and accurate information in our call tracking program and also create and maintain accurate support documentation for I.T. retail related problems and resolutions and provide this information to the I.T. Retail Services team.  

 

Qualifications:  Successful candidates should have an associate degree in an Information Technology related field or have 1 – 3 years’ work experience in helpdesk / customer service. Candidates should have experience in PC operating systems (Win 7, 8, 10), general networking (LAN WAN TCP/IP), Microsoft Office suite, SharePoint, SQL Server Management Studio.  This individual must be a fast learner with strong organizational, analytical, and problem-solving skills.  Other qualifications include: ability to multitask; strong interpersonal, written, and oral communication skills; dedication to provide excellent customer service. Experience/knowledge with the following is a plus but not required: Retail operations, IOS, Office 365, ServiceNow call tracking software, and Crystal Reporting.  Candidate must also possess a valid driver’s license with an excellent driving record for traveling in some support situations. 

 

Physical qualifications: Reach/twist and kneel/crouch/bend frequently; lift/carry up to 50 pounds occasionally; work in a fast-paced environment.

Work Schedule:  Monday through Friday daytime hours and some weekends if needed with rotating on call responsibilities (While training hours may vary Monday – Friday)

 

Kwik Trip, Inc. OVERVIEW:

For over 50 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers. We offer competitive wage and benefits and continue to invest in our family of coworkers and provide them with career advancement and growth opportunities.

Kwik Trip, Inc. is an Equal Employment Opportunity Employer.

Function: Information Technology; Customer Service; Installation - Maint - Repair; Professional Services; Research; Skilled Labor - Trades; Strategy - Planning; Training


Nearest Major Market: La Crosse
Nearest Secondary Market: Winona

Job Segment: Help Desk, Information Technology, Developer, Technology, Retail, Customer Service