Retail Customer Support Analyst I - ITRS #670

Date: Jun 10, 2019


Company: Kwik Trip Inc

Location: Department #830  2025 Kwik Trip Way  La Crosse , WI  54601  
Requisition: 75288  
Pay Grade: Non-Exempt Salary Structure 
Shift: Morning/Afternoons
Education Experience: Some college
Employment Experience: 1-3 years

Kwik Trip, Inc.’s I.T. Retail Services Department is seeking a part time individual whose primary responsibility is to answer 2nd / 3rd level technology related support questions accurately and in a timely manner for all Kwik Trip and Kwik Star retail locations.  This individual will also be responsible for upgrading and installing new software, setting up replacement retail related hardware, troubleshooting and analyzing hardware and software issues, troubleshoot retail network equipment (routers, switches, cabling) and assist in maintaining the retail hardware inventory.  This individual will also be responsible for logging complete and accurate information in our call tracking program and also create and maintain accurate support documentation for I.T. retail related problems and resolutions and provide this information to the I.T. Retail Services team.  


Qualifications:  Successful candidates should be working towards a degree in an Information Technology related field or have 1 – 3 years’ work experience in helpdesk / customer service. Candidates should have experience in PC operating systems (iOS and Windows), general networking (LAN WAN TCP/IP), and Microsoft Office products.  This individual must be a fast learner with strong organizational, analytical, and problem solving skills.  Other qualifications include: ability to multitask; strong interpersonal, written, and oral communication skills; dedication to provide excellent customer service. Experience/knowledge with the following is a plus: Retail operations, Apple IOS, Office 365, call tracking software, asset tracking software, and Crystal Reporting.  Candidate must also possess a valid driver’s license with an excellent driving record for traveling in some local support situations. 


Physical qualifications: Reach/twist and kneel/crouch/bend frequently; lift/carry up to 50 pounds occasionally; work in a fast-paced environment.


Work Schedule: The hours are flexible, up to 30 hours per week.  This position will generally be scheduled for shifts between 6:00 am - 6:00pm and alternating weekends 6:00 am – 2:30 pm. We encourage college students to apply.  


Deadline to Apply: June 30th 

Pay Grade: Non-Exempt Salary Structure 
Function: Customer Service; Entry Level; Information Technology
Referral Bonus Program Reward Amount (if eligible): $100.00

Nearest Major Market: La Crosse
Nearest Secondary Market: Winona

Job Segment: Help Desk, Information Technology, Technology, Customer Service, Retail, Part Time