Part Time IT Retail Services Support Analyst 1 - Information Technology #670

Date: Feb 22, 2021

Location: La Crosse, WI, US, 54603

Company: Kwik Trip Inc

Location: Department #670  1911 Kramer Street  La Crosse , WI  54603  
Requisition: 112684 
Shift: Daytime
Education Experience: Some college
Employment Experience: None

Already a Kwik Trip Co-worker?  Follow this link to apply:  myapps.kwiktrip.com 

Kwik Trip, Inc.’s I.T. Retail Services Department is seeking a part time individual whose primary responsibility is to answer 2nd / 3rd level technology related support questions accurately and in a timely manner for all Kwik Trip and Kwik Star retail locations.  This individual will also assist in upgrading and installing new software, setting up replacement retail related hardware, troubleshooting and analyzing hardware and software issues, troubleshoot retail network equipment (routers, switches, cabling).  This individual will also be responsible for logging complete and accurate information in our call tracking program and also create and maintain accurate support documentation for I.T. retail related problems and resolutions and provide this information to the I.T. Retail Services team.  


Qualifications:  Successful candidates should be working towards a degree in an Information Technology related field or have 1 – 3 years’ work experience in helpdesk / customer service. Candidates should have experience in PC operating systems (iOS and Windows), general networking (LAN WAN TCP/IP), and Microsoft Office products.  This individual must be a fast learner with strong organizational, analytical, and problem solving skills.  Other qualifications include: ability to multitask; strong interpersonal, written, and oral communication skills; dedication to provide excellent customer service. Experience/knowledge with the following is a plus: Retail operations, Apple IOS, Office 365, ServiceNow call tracking software, and Crystal Reporting.  Candidate must also possess a valid driver’s license with an excellent driving record for traveling in some local support situations. 


Physical qualifications: Reach/twist and kneel/crouch/bend frequently; lift/carry up to 50 pounds occasionally; work in a fast-paced environment.


Work Schedule: The hours are flexible, up to 30 hours per week.  This position will generally be scheduled for shifts between 6:00 am - 7:00pm and alternating weekends and holidays 6:00 am – 2:30 pm. We encourage college students to apply.  

Kwik Trip, Inc. OVERVIEW:

For over 50 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, and Iowa. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating co-workers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our co-workers. We offer competitive wage and benefits and continue to invest in our family of co-workers and provide them with career advancement and growth opportunities.

Kwik Trip, Inc. is an Equal Employment Opportunity Employer.

Function: Customer Service; Education; General Business; Information Technology; Installation - Maint - Repair; Professional Services; Telecommunications; Training

Nearest Major Market: La Crosse
Nearest Secondary Market: Winona

Job Segment: Telecom, Telecommunications, Technical Support, Information Technology, Technology, Part Time