Operations Support Specialist I, 3rd Shift - La Crosse, WI #368

Date: Nov 10, 2021

Location: La Crosse, WI, US, 54603

Company: Kwik Trip Inc

Location: Department #368 1626 Oak Street La Crosse, WI 54603  
Requisition: 127992 
Range Min: !18.99 
Shift: Overnights

Already a Kwik Trip Coworker?  Follow this link to apply:  myapps.kwiktrip.com 

Our Operations Support team is responsible for supporting the daily operations of our 700+ retail stores as well as various support center departments. We are looking for a highly motivated, hard-working and change orientated person who is wanting to start their career path by joining our team.


Daily tasks include:          

  • Answer and log incidents into the call logging software
  • Assist callers and troubleshoot issues as they arise
  • Route emergency and non-emergency requests appropriately
  • Follow up service requests to confirm completion
  • Answer and route telephone calls as well as corresponding with service vendors and technicians
  • Make good business decisions
  • Ensure guests concerns or suggestions are properly addressed



  • Possess traits of Kwik Trip, Inc.’s Core Values: high level of Honesty & Integrity, show Respect, strive for Excellence, Humility, encourage Innovation and possess a “roll up your sleeves” Work Ethic.
  • Typing proficiency of 30 plus words per minute while remaining accurate/detail oriented
  • Strong written and verbal communication skills
  • Knowledge of Microsoft Office products
  • Ability to prioritize and manage multiple tasks while meeting deadlines
  • Capable of being productive with minimal supervision
  • Self-motivated in learning new skills
  • Comfortable working in a fast-paced environmental


We are offering two different schedule options with this position:


Option 1: 12 hour shifts, 6pm to 6am, the work schedule allows a three day weekend every other week along with only working 7 out of 14 days. Work schedule for a two-week period is: Week 1:Monday, Tuesday, Friday, Saturday, Sunday, Week 2: Wednesday Thursday.


Option 2: 8 hour shifts, 10pm to 6am, Monday - Friday and every other weekend. Off the Thursday before the weekend you work and the Tuesday after you work. Work schedule for a two-week period is:  Week 1: Monday, Tuesday, Wednesday, Friday, Saturday, Sunday Week 2: Monday, Wednesday, Thursday, Friday.

Kwik Trip, Inc. OVERVIEW:

For over 50 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers. We offer competitive wage and benefits and continue to invest in our family of co-workers and provide them with career advancement and growth opportunities.

Kwik Trip, Inc. is an Equal Employment Opportunity Employer.

Function: Customer Service; Entry Level; Facilities; Professional Services; Research; Restaurant - Food Service; Retail; Telecommunications

Nearest Major Market: La Crosse
Nearest Secondary Market: Winona

Job Segment: Telecom, Telecommunications, Operations Manager, 3rd Shift, Technology, Operations, Night