Loyalty Customer Service Representative - Marketing #677

Date: Sep 10, 2021

Location: La Crosse, WI, US, 54603

Company: Kwik Trip Inc

Location: Department #677  1626 Oak Street  La Crosse , WI  54603  
Requisition: 125901  
Shift: Daytime
Education Experience: High School Diploma/GED
Employment Experience: 1-3 years

Already a Kwik Trip Coworker?  Follow this link to apply:  myapps.kwiktrip.com 

Kwik Trip Inc.’s Marketing department is looking for a well-rounded Customer Service Representative.


Job Description:

This individual will be responsible for providing excellent customer and support services to all of our guests, both internal and external, as well as our co-workers on the Kwik Rewards Loyalty program and act as the primary contact person for IT Loyalty program enhancements.


Regular tasks include:


  • Provide excellent customer service to guests and co-workers whom are Kwik Rewards card holders
  • Receive and make a large volume of phone calls/emails to guest issues relating to Kwik Reward accounts
  • Act as primary contact person for IT Loyalty program enhancements
  • Troubleshoot issues and bugs while collaborating with IT to determine appropriate actions
  • Coordinate various integrated communications and loyalty activities



  • Minimum of 1 year in a related industry
  • Knowledge of AS400, AMS, and Microsoft Office Products
  • Knowledge of retail environment to assist in the planning, coordination, and execution of loyalty initiatives in retail stores
  • Excellent customer service skills
  • Sound understanding of marketing principles
  • Knowledge of accounting and credit card terms
  • Ability to work well alone and as part of a team
  • Strong interpersonal, written and oral communications skills
  • Skill in operating a fax machine, copy machine, scanner, and calculator
  • Ability to maintain confidential information
  • Ability to support and meet department deadlines


Work Schedule:  Monday through Friday, daytime hours.



Kwik Trip, Inc. OVERVIEW:

For over 50 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers. We offer competitive wage and benefits and continue to invest in our family of coworkers and provide them with career advancement and growth opportunities.

Kwik Trip, Inc. is an Equal Employment Opportunity Employer.

Function: Marketing; Admin - Clerical; Customer Service; Professional Services; Research; Training

Nearest Major Market: La Crosse
Nearest Secondary Market: Winona

Job Segment: Customer Service Representative, Clerical, Mid-Range, Customer Service, Marketing, Administrative, Technology