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Human Resources Generalist #669

Date: Oct 11, 2021

Location: La Crosse, WI, US, 54603

Company: Kwik Trip Inc

Location: Department #669  1626 Oak Street  La Crosse , WI  54603  
Requisition: 127850  
Shift: Daytime
Education Experience: Associates Degree
Employment Experience: 1-3 years

Already a Kwik Trip Coworker?  Follow this link to apply:  myapps.kwiktrip.com 

Due to Kwik Trip’s continued growth and success we are adding an additional Full-Time HR Generalist in our HR Contact Center.   While best known for our product and service offerings to our 8 million retail guests each week throughout Wisconsin, Minnesota and Iowa, a lesser known fact is that beautiful La Crosse, WI is home to our ever expanding 140+ acre support campus.  Our La Crosse Campus includes a wide variety of production facilities, distribution center, truck maintenance facility, transportation/logistics, store construction, fuel trading, sales, and pretty much every support department you can imagine a 30,000 coworker strong organization would have. 

 

As a Human Resources Generalist, you will be responsible assisting our internal and external customers regarding Human Resources related needs in a high volume, dynamic Contact Center environment while representing Kwik Trip, Inc. in a courteous and professional manner.  The Generalist will interact with customers via telephone, and a self-service portal, while utilizing their knowledge base to answer questions and provide assistance in the completion of human resource transactions.  Responsibilities include but are not limited to:

 

  • Act as First-Level Support for all aspects of Human Resources
  • Resolve internal coworker and guest/applicant Human Resources related questions and concerns
  • Accurately document cases to ensure proper course of action was taken
  • Ensure that our customers (internal and external) believe that we truly care about them (because we do) and that we have done everything we can to take care of them
  • Help our customers understand and navigate HR policies, procedures, and systems
  • Perform administrative functions in HRIS systems

 

Qualifications: 

  • Ability to interpret and communicate resolutions to complex Human Resources issues
  • Ability to analyze and troubleshoot customer issues and concerns on a wide variety of HR and technical topics
  • Ability to maintain high levels of confidentiality
  • Ability to listen and respond with empathy during difficult situations
  • Ability to utilize a wide variety of resources to help you independently resolve caller’s concerns. (Knowledge Base, HRIS systems, etc.)
  • Experience in a call center environment is desired
  • Ability to respond to a continually changing environment
  • Ability to type while listening and talking
  • Accurate/detail oriented
  • Excellent oral and written communication skills
  • Ability to work with others in a team-based atmosphere
  • Embrace Technology
  • Associate degree in Business or equivalent combination of education is a plus
  • Willingness to relocate to the La Crosse, WI area

 

Work Schedule:  Variable, but typical hours range Monday through Friday 6:00 AM-6:00 PM plus a weekend rotation, occasional holidays and evenings as needed.

Kwik Trip, Inc. OVERVIEW:

For over 50 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers. We offer competitive wage and benefits and continue to invest in our family of coworkers and provide them with career advancement and growth opportunities.

Kwik Trip, Inc. is an Equal Employment Opportunity Employer.

Function: Human Resources; Customer Service; Legal; Legal Admin; Marketing; Retail; Telecommunications; Training


Nearest Major Market: La Crosse
Nearest Secondary Market: Winona

Job Segment: HR, Telecom, Telecommunications, HR Generalist, Retail Sales, Human Resources, Technology, Retail