Financial Crime Specialist - Treasury #699

Location: Department #699  1626 Oak Street  La Crosse , WI  54603  
Requisition: 162709  
Pay Grade: Non-Exempt Salary Structure 
Shift: Daytime
Education Experience: Associates Degree
Employment Experience: 1-3 years

Treasury

Full Time Financial Crime Specialist I - La Crosse, WI: Kwik Trip Inc. has an excellent opportunity for a Financial Crime Specialist. 

Job Description:

This co-worker will be responsible for collecting on bad debt and using Loss Prevention and Risk Management tools to help protect Kwik Trip’s assets.

Regular tasks include:

• Locating and tracking and fraudulent activity for all stores through analyzing reports and data
• Communicating with internal departments, stores, and law enforcement through e-mail, mailings, meetings, and reports of emerging trends and fraud ring activity
• Pulling video, pictures, receipts, and other documents for legal cases as necessary
• Compiling documents and filing required paperwork to request restitution from fraud, property damage, theft, and robberies for all Kwik Trip, Inc  locations
• Properly coding restitution checks that are received
• Data entry for new fraud accounts
• Provide fraud risk recommendations and training to retail stores
• Provide quality customer service to all non-cash customers
• Maintain fraud risk rules and monitoring transactions in fraud reduction software
• Making collection calls and sending legal notices to accounts with returns or high balances
• Maintaining files for collection data, uploading documents to electronic databases, and assisting with address/phone updates
• Assist audit team with investigations and recommendations

Qualifications: 

• Educational background normally attained through the completion of an Associates degree
• Minimum of 1 year related experience
• Demonstrated ability to communicate (oral and written) effectively with customers and/or co-workers where strong interpersonal skills are required
• Knowledge of AS/400 system, skip tracing sites, Sap, and collection software is a plus
• Prior experience with video and recording systems
• Strong time management, judgment, decision making and problem-solving skills
• Knowledge of up-and-coming payment methods and processing
• Self-directed and proficient in Microsoft Office products
• Excellent organizational skills with the ability to adapt to a rapidly changing environment. 
• Guest service and proper phone etiquette
• Ability to maintain highly confidential information

Work Schedule:  Monday through Friday, daytime hours.

Pay Grade: Non-Exempt Salary Structure 
Function: Customer Service; General Business
Referral Bonus Program Reward Amount (if eligible): $100.00