Customer Service Representative - La Crosse, WI #368

Date: Jun 7, 2019

Location: La Crosse, WI, US, 54603

Company: Kwik Trip Inc

Location: Department #368  1626 Oak Street  La Crosse , WI  54603  
Requisition: 75243 
Shift: Afternoon/Evenings
Education Experience: High School Diploma/GED
Employment Experience: Less than 1 year

Already a Kwik Trip Co-worker?  Follow this link to apply:  myapps.kwiktrip.com 

The Communication Center is responsible for supporting the daily operations of our 600+ retail stores as well as various support center departments. We are looking for a highly motivated, hard-working and change orientated person who is wanting to start their career path by joining our team.

 

Daily tasks include:           

  • Answer and log incidents into the call logging software
  • Assist callers and troubleshoot issues as they arise
  • Route emergency and non-emergency requests appropriately
  • Follow up service requests to confirm completion
  • Answer and route telephone calls as well as corresponding with service vendors and technicians
  • Make good business decisions
  • Ensure guests concerns or suggestions are properly addressed

 

Qualifications: 

  • Possess traits of Kwik Trip, Inc.’s Core Values: high level of Honesty & Integrity, show Respect, strive for Excellence, Humility, encourage Innovation and possess a “roll up your sleeves” Work Ethic.
  • At least one year of Kwik Trip retail experience is preferred but not required
  • Typing proficiency of 30 plus words per minute while remaining accurate/detail oriented
  • Strong written and verbal communication skills
  • Knowledge of Microsoft Office products
  • Ability to prioritize and manage multiple tasks while meeting deadlines
  • Capable of being productive with minimal supervision
  • Self-motivated in learning new skills
  • Comfortable working in a fast-paced environmental

 

Work Schedule:  This position works out of corporate support center. Typically working 5, 8-hour shifts (2nd shift, 4pm – 12 midnight) and rotating weekend schedule of every other weekend.

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Deadline to apply for this opportunity is Wednesday, June 26th.

Kwik Trip, Inc. OVERVIEW:

For over 50 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, and Iowa. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating co-workers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our co-workers. We offer competitive wage and benefits and continue to invest in our family of co-workers and provide them with career advancement and growth opportunities.

Kwik Trip, Inc. is an Equal Employment Opportunity Employer.

Function: Customer Service; Entry Level; General Business; Professional Services; Research; Retail; Strategy - Planning; Telecommunications


Nearest Major Market: La Crosse
Nearest Secondary Market: Winona

Job Segment: Telecom, Telecommunications, Customer Service Representative, Customer Service, Technology, Entry Level